Business Newsletter February 2023
Happy February! The month of LOVE ❣️
This month we wanted to do a quick Strike Policy refresher, along with some other friendly reminders. As always, please contact your Client Success Manager if you have any questions about anything at all. They are here to listen to your concerns and come up with solutions for you and your team!
If you do not know who your CSM is, please contact clientsupport@baconinc.com
Marking Contractors Who Did Not Work:
We understand that there are instances where accepted workers are unable to work their shifts.
Here’s how to properly mark them in the app:
- Begin marking a worker who did not work by selecting the “The Worker Did Not Work” button at the very bottom of the page.
- You will then have the opportunity to indicate whether or not they notified you in advance that they were unable to work.
- Click: “They Notified Me In Advance” if you would like to give them an excused absence.
- Click: “They did not notify me in advance” if you would like them to receive a strike. This option should also be used when a worker needs to be sent away for not matching shift requirements.
We also understand that some situations may not fit perfectly into these categories. How you mark an accepted worker who has not worked your shift comes down to if you believe the worker should receive a strike or an excused absence.
no show = strike
did not work = excused absence
We leave this to your discretion, but if you do have any questions, please feel free to give your client success manager a call.
What You Need to Know About Backup Workers:
What are backup workers?
Backup workers are additional workers offered to you at no extra cost. These workers are there “just in case” they are needed. Whether it be a last-minute increase in workload or an unexpected withdrawal of an accepted worker from your shift, backup workers are available to work if they are needed!
Do I have to use the backup workers who arrive at my shift?
Absolutely not! You are under no obligation to use backup workers if they are not needed. You are free to send any worker listed as a backup home, no questions asked. Bacon will pay these workers $15 for showing up, being responsible, and being willing to work.
How do I rate & verify a backup worker I decided to use?
If you decide to keep a backup worker or two, simply let them know that you need them! At the end of the shift, when you begin to rate & verify your workers, the app will allow you to indicate whether you used the workers or sent them away. If you use the workers, you will input their hours & a rating just as you would any accepted worker. As a friendly reminder, ALL workers must be listed as being either an accepted or backup worker prior to the start of your shift.
Do I have to receive backup workers for my shift?
We understand that backup workers aren’t for everyone. If you would like to turn backup workers off completely, reach out to your client success manager, and they would be more than happy to take care of that for you. It is also worth noting that your backup workers do not go into effect for invitations only shifts & you can disable backups for individual shifts by visiting the details page on the shift in question.
If you have any additional questions, remember that your Client Success Manager is here to help!
Creative Problem Solving with Bacon:
Check out how Real Salt Lake and Keybank teamed up with Bacon to solve a staffing problem:
Have suggestions on how we can do better? Let us know!
As always, reach out to your Customer Success Manager or contact clientsupport@baconinc.com with any questions.
