Business Newsletter October 2022

How Can Your CSM Help You? 

Your Client Success Manager is a great resource for you — all you need to do is reach out to them! As their job title indicates, Bacon’s CSM team is here to help you succeed. Whether you’d like additional training on the app, have questions about policies and procedures, want to strategize your shift descriptions to get more applicants, are looking to scale your usage of the Bacon app, or talk about any comments/concerns... your CSM is ready to help! 

In-App Assessments: 

Bacon has recently released a number of assessments to allow our talented community of workers the opportunity to showcase their knowledge. After successful completion of an assessment, the skill will be shown on the worker’s profile to indicate that they are proficient in the appropriate role.

We are proud to offer our workers the following skills assessment options: catering server, restaurant server, bartender, dishwasher, prep cook, line cook, concession worker, and event setup/breakdown. Our next release will allow employers to require various skills in order for a worker to apply to their shift. We feel this will help as we continue to provide quality workers for your shifts!

Invoice Notifications:

As of this month, individuals listed as a company’s accounting contact will receive an email notification when a new invoice is made available.

Invoices will continue to be released on the 8th, 15th, 23rd, and last day of the month. 

Have a Question? Chat With Us In-App:

You can now chat with a member of our support team through the app! Next time you have a question, simply go to the FAQ tab and look for the chat box in the bottom right corner. Send us a message and a member of our client support team will be in touch as soon as possible.

When is it OK to Turn Away a Worker Without a Late Cancellation Fee?

You may turn away an accepted worker in any of the following situations without incurring a late cancellation fee: 

• If a worker is late
• If a worker arrives in unacceptable attire
• If a worker does not meet the specified shift requirements

In any other circumstances, late cancellation fees will apply.

How Can I Correctly Mark a Worker Who I Had to Send Home? 

We've gotten this question several times recently! This month, we'd like to shed some light on the issue.

If you have to send a worker home, please follow the following steps:

1. Inform the worker they are being sent home because they have not met a specific expectation. For example: “You are being sent home because your current attire is unacceptable.”‍

2. After the shift has been completed by all workers, rate and verify the worker who was sent home along with the remaining workers who stayed on the shift. 

3. When you reach the worker who was sent home, please leave a comment explaining why you sent the worker home.

4. Next, click the following button which says “The Worker Did Not Work”: 

5. Finally, you will be given the option to indicate that the worker did not notify you in advance by clicking the button that says “Did Not Notify You In Advance.” This will suspend the worker from the app, and will ensure that you are not charged any fees. If you do not wish to suspend the worker, please select the option which says “They Notified Me In Advance.” 

Thanks for reading! We'll see you back here again next month.